Customer Service Policies

Shipping

All Orders received by 4 pm ET, will be shipped the following day.

Freight

Shipments are sent FOB Ogdensburg, NY except when negotiated otherwise. Unless a specific carrier is requested, the most economical and expedient means of transportation will be determined by our staff. Freight costs will be added to your invoice.

Order Confirmation/Backorders

If an item is not in stock when you place your order we will give you an expected delivery date. We regularly check delivery on your backorders. If we learn we cannot deliver by our stated date, we will advise you. We will also advise you about alternative items whenever possible. All orders are acknowledged within 24 hours, Monday-Friday 8:00AM – 4:00PM ET

Prices & Specifications

Current prices in effect when you order will apply. Quantity discounts may also be available. Contact us at 800-344-4652 for a quotation. Product specifications are subject to change without notice.

Taxes

GST, HST and PST and other State taxes are extra if applicable. If you are exempt, a certificate or written confirmation must be provided with the appropriate exemption certification.

New Accounts

For occasional or one time orders, we accept VISA and MasterCard. Please contact our customer service at 800-344-4652 for help with order information.

Returning Merchandise Policy

Please obtain return authorization from our Customer Service Department at (800-344-4652) before returning items for any reason.

Refund Policy

Solar Biologicals Inc. offers a complete money back guarantee against all defects due to quality and/or workmanship. Please check with your customer service representative at 800-344-4652 to determine if you qualify for a refund.

Claims

Your order is filled, double checked and packed with care. If the shipment appears damaged at the time of receipt, please have the carrier make a note on the freight bill. If damage or shortage occurs, report the details to our Customer Service Department immediately. Please keep all boxes and packing material for inspection or return.